Refund and Returns Policy

At Elite Dubai Shop, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving your order.
• Items must be unused, in original packaging, and in the same condition as received.
• Personalized or custom-made items cannot be returned.

2. How to Initiate a Return

1. Contact our support team at contact@elitedubaishop.com with your order number and reason for return.
2. We will provide you with a return address and instructions.
3. Ship the item back using a trackable shipping method (return shipping costs are the customer’s responsibility).

3. Refund Process

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method within 10 business days.
• If the item is damaged or used, we reserve the right to refuse the return.

4. Exchanges

We offer exchanges only for defective or incorrect items. If you receive a damaged or incorrect product, contact us within 48 hours of delivery.

5. Non-Returnable Items

• Used or worn items
• Customized products
• Clearance or sale items

For any concerns, please reach out to our customer support team at contact@elitedubaishop.com

We appreciate your trust in Elite Dubai Shop and are here to provide the best service possible!